Help & Support

Contact Support

Email contact@mainstayems.com. We usually reply within one business day. For questions about your grades, schedule or records, contact your program first.

Getting an Account

Accounts are created by your school or program. There is no sign-up in the app. If you don't have a login, ask your program director or clinical coordinator.

Signing In to the App

• The first time you open the app, enter your program's site code. Your program gives you this code.
• Students sign in with their student ID; instructors and staff sign in with their email.
• Forgot your password? Tap Forgot your login? on the sign-in screen.
• Wrong site? Go to Settings and tap Change Site.

Face ID

Turn on Use Face ID on the sign-in screen, then sign in once with your password. After that, Face ID signs you in. You can turn it off any time in the app's Settings.

Notifications and Calendar

You can turn notifications and the iPhone calendar on or off in the app's Settings.

Your Records and Account Removal

Your training records belong to your program, which must keep them for 10 years under state EMS education rules. To get a copy of your records or have your access removed, contact your program director or email us. See our Privacy Policy.